Audit and design of communication channels with clients
Selection of digital channels depends on purpose and subject of particular company, which, in their turn, are determined by the size of the company and company-specific issues.
Enable to design optimal business process which are supposed to reduce customer servicing expenses, select IT-solutions for their automation and compare costs of different platforms implementation.
Marketing & Advertising
We help to reach more prospects with less spending
- Help to launch and find best keywords for every campaign
- Monitor your competitor’s ad copies and landing pages
- Optimize your Advertising spend
- Analyse Google Shopping ad campaigns
- Find topics that resonate with your audience
- Get actionable tips to create SEO friendly content
- Audit and improve your content based on real time metrics
- Track brand mentions and content reach
- Analyze traffic of any website
- Unveil competitor promotion strategies
- Get ideas for growing your market share
- Discover keyword & backlink gap
Customer experience management solutions (CEM, CXM)
Customer experience management is a set of processes, which are used for tracking, control and organization of coordination between client and company during entire life-cycle of the client. The aim of CEM is to optimize cooperation from client’s point of view and improve customers’ loyalty. In order to manage customer experience company needs to select adequate solution, to design architecture and to implement suitable set of CEM products, like:
- Unified desktop for call-center operator;
- Channels support: telephony, SMS, email, chat, mailing;
- Clients script support;
- Outgoing calls automation with answerback units filtering (OCM);
- Operators’ load balancing (Workforce Management);
- Phone calls recording for further analysis (VRS);
- CRM to support sales and clients servicing;
- Solutions for clients loyalty programs support;
- Solutions for clients automated informing and phone calls routing (IVR based) with additional function of voice recognition and speech synthesis;
- Portal solutions for clients (personal account) and employees;
- Mobile applications for clients;
- Tools for clients database analysis (Business Intelligence, BigData).
User Acquisition Services
Acquiring banner impressions, app installs, paid search clicks, and all the traffic you could possibly imagine is easy. The complicated part is acquiring users who engage with your product and turn into loyal customers.
At Digilex, we give you a complete all-in-one digital marketing team that will help your business scale its paying audience and achieve its growth targets. We can help you all the way from creating a customer journey map, choosing the right media mix, and setting up and daily optimization of advertising campaigns to data analysis and user retention. In the current extremely competitive digital landscape it’s a ‘scale-or-die’ game, so you are on the hook to deliver growth. And we’ve got your back!
